How do you sustain learning and behavior change? What works? What falls flat?Armed only with magic markers, strong coffee, and the success stories and battle scars of implementing many learning initiatives, an energetic group of clients tackled these questions last week at our Boston office....

In this busy, complex and highly competitive world, capturing your customers’ or employees’ attention is tough, and keeping it even tougher. Effective storytellers gain a critical edge and develop mindshare and commitment by accessing their customers’ or employees’ imaginations, emotions, value systems, motives, memories, hopes,...